A Game Analyst’s Guide to Dealing With a Crisis (part 3)

Game analyst guide to deal with the aftermath of a crisis

After a crisis is overcome, we should all take time to celebrate as a team, but your job as a game analyst is not over! This article is the third and final part of a journey that is an integral part of working as a game/product analyst.

Like any good adventure, we’ve embraced our inner Sherlock Holmes detective in the first part of this series (The Game Analyst Guide to Deal With a Crisis), by placing ourselves right in the middle of a crisis. During the second part (Game analyst tools to prevent and solve a crisis), we’ve dived deeper into processes and methods to make our lives easier and help monitor and improve response time for future crises. In this final part, we’re going to deal with the aftermath of a crisis.

Depending on the nature of the crisis, your game analyst job and priorities might change for a period of time from a couple of days to weeks. And it’s probable that you’ll still be dealing with the aftermath when the whole product team has already moved on.

The TO DO List once the dust settled after an incident

The main things that you have to do after a crisis are:

  • Continuous monitoring, in order to make sure that KPIs go back to normal as expected, and that potential corrections had the desired effects.
  • Explaining the incident to the team, reflecting on the approach to solving the issue, team communication during the incident, and potential consequences.
  • As soon as you notice that the situation is under control, schedule a post mortem meeting.
  • Analyzing and estimating short, medium, and long-term of the incident on KPIs, and how that might affect forecasts, and targets.
  • Compiling a report with the impact analysis of the crisis for stakeholders.

A single analyst is good; More is better

It shouldn’t be forgotten that being able to collaborate with other analysts/data scientists during any type of incident makes the whole process a lot smoother.

If you have the option to involve a broader team, don’t hesitate. More analysts mean that you have someone to bounce theories with and to make sure that no stone is left unturned.

Hope you enjoyed this cheeky guide to deal with crises. The next time you’re faced with a LiveOps incident, try to keep calm, embrace your inner Sherlock Holmes and enjoy the mental challenge ahead.

If you missed the first and second parts of this series, you can read them on:

Are you an aspiring game analyst and this post left you craving for more? Check my post on Breaking into the Games Industry as a Game Analyst.

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